Radar Tires Limited Warranty - USA
Last Updated: 21st June 2017
This limited warranty only applies to the original purchaser of new replacement Radar Tires sold by an authorized Radar Tire dealer, which have been used on the same vehicle that they were originally installed on. Applicable in the United States only.
This warranty applies to tires purchased after May 1st, 2016. Tires purchased before May 1st, 2016 are subject to the previously published warranty.
The Radar Tires Mileage and Road Hazard Warranty offers the consumer the following benefits:
- Coverage for defects in workmanship and materials
- Coverage from premature tread wear
- Road Hazard Replacement Program*
*Radar Dimax AS 8, Dimax R8+, Dimax R8, RPX 800/800+, Rivera Pro Tour, Rivera GT10 and Renegade A/T5 are the selected ranges covered.
For purposes of this warranty, the term “Usable tread life” will be determined as having at least 2/32” (1.6mm) of tread remaining evenly across the tire. If less than 2/32” (1.6mm) of tread remains at any point on the face of the tire, the tire will be considered past its usable tread life and subject to any and all conditions stated below.
1. Workmanship And Materials
All Radar Tires are warranted against defects in workmanship and material and will be replaced 100% free of charge for the initial warranty period which is the first 2/32” (1.6mm) of original usable tread life, or within 12 months from the period of purchase, whichever comes first.
After the 100% replacement term expires and the tire is still within 60 months from the date of manufacture, the amount of credit will be determined by the percentage of original tread depth remaining on the tire. Under all circumstances, the cost of mounting, balancing and any other service charges including applicable taxes are required to be paid by the consumer.
2. Mileage Tread Wear Warranty
Select Radar Tires are assigned a mileage warranty that protects the consumer against premature tread wear. If a tire reaches the end of its “usable tread life” before the stated mileage warranty, the consumer will be issued a replacement Radar tire on a prorated basis, which means the consumer will be responsible for a percentage of the replacement cost. In order to maintain tread wear warranty, all tires must be rotated at least every 6,000 to 8,000 miles (10,000 to 13,000km). Failure to rotate or provide adequate records of rotating voids the mileage warranty. Under all circumstances, the cost of mounting, balancing and any other service charges including applicable taxes are required to be paid by the consumer.
Under all circumstances, the cost of mounting, balancing and any other service charges including applicable taxes are required to be paid by the consumer.
2a. What is not covered under this limited warranty
- Ride complaints after the first 2/32” (1.6mm) of tread wear or replacement of 3 or more tires from the same vehicle will not be accepted.
- Premature or irregular wear due to vehicle's mechanical deficiencies or failure to rotate the tires at the set regular
- Tires on any vehicle registered and normally operated outside the United States.
- Damage from incorrect mounting or dismounting of the tire, incorrect application, water or other material trapped inside the tire during mounting or failure to balance the tires.
- Damage from over or under-inflation, overloading, fire, theft and defective vehicle mechanical conditions.
- Racing, off-road use and misapplication of the tire to the vehicle.
- Ozone or weather cracking on tires after 48 months from the date of manufacture or other abuse, misuse, tire alteration or run-flat/underinflated.
- Any tires worn beyond the wear indicators (less than 2/32” (1.6mm) remaining tread depth).
- Flat spotting caused by improper storage or brake lock.
- Accident, fire, chemical corrosion, tire alteration or vandalism.
- Tires in which the DOT identification number and/or brand name are removed intentionally.
- Loss of time or use, inconvenience or any incidental or consequential damage.
- Tires used on Recreational Vehicles (For camping & motor homes, etc.) or in commercial service.
- Tires used as trailer tires or for improper towing.
- Tires altered in any manner (additional siping, buffing, stud pin holes, re-grooving, truing etc.
- Run-flat tires are not in the scope of this warranty.
2b. Other limitations include but are not limited to the following:
- Failure to rotate tires as recommended voids the tread wear warranty.
- If tires are of different sizes on front and rear of the vehicle, and therefore cannot be rotated, the mileage warranty on the tires will be half the stated mileage warranty.
3. Road Hazard Replacement Program
Radar Tires sold in the US by authorized Radar Tires dealers, are assigned a road hazard warranty that protects the consumer against non-repairable damage caused by puncture, snag, cut, bruise or impact break. Typical road hazards are nails, glass, potholes and other debris. Covered tires will be eligible for replacement within 2 years of purchase or when the tire reaches its first 50% of usable tread depth, whichever comes first. If a road hazard damage occurs in the first 12 months of ownership, or first 2/32nds whichever comes first, a replacement will be made with a comparable Radar tire 100% free of charge. If a road hazard damage occurs in the second 12-month period and prior to the first 50% of tread wear, the tire will be replaced at 50% of current replacement cost.
Under all circumstances, the cost of mounting, balancing and any other service charges including applicable taxes are required to be paid by the consumer.
3a. What is not covered under the Road Hazard Replacement Program?
- A tire that has failed or damaged due to an accident.
- A tire that has failed or damaged due to vandalism.
- A tire that has repairable damage under Rubber Manufacturers Association (RMA) standards.
- A tire that has failed or damaged due to commercial use.
- A tire that has failed or damaged due to racing or off-road use.
- A tire that has failed or damaged due to the use of snow chains or studs.
- A tire that has failed or damaged due to irregular wear caused by mechanical issues.
- Tires transferred from the vehicle that they were originally installed on.
- A tire that is past 2 years from the date of purchase or first 50% of tread wear, whichever comes 1st.
- Run-flat tires are not in the scope of this warranty.
4. Consumer’s Obligation When Filing a Claim
To maintain Mileage Tread Wear Warranty and Road Hazard Replacement Program, the consumer is responsible for the following:
- Any claims must be presented to an authorized Radar Tires dealer/retailer.
- Submit or present a copy of the original purchase receipt with documented automobile mileage at time of tire installation and of tire dismounting.
- Submit a tire rotation record showing that all tires have been rotated at least every 6,000 to 8,000 miles (10,000 to 13,000km). (Tire rotation record is not necessary for Road Hazard claims).
- Complete and sign the Radar Tires claim adjustment form provided by the dealer, keep a copy for your records and leave the tire with the dealer for warranty processing.
|Tire Pattern||Tread Wear Mileage Warranty||Road Hazard Replacement Warranty|
|Dimax AS 8 H/V||60,000 miles||YES|
|Dimax AS 8 W/Y||50,000 miles||YES|
|Dimax R8+||35,000 miles||YES|
|Dimax R8||35,000 miles||YES|
|RPX 800/800+||45,000 miles||YES|
|Renegade A/T5||50,000 miles||YES|
|Rivera Pro Tour||50,000 miles||YES|
|Rivera GT10||45,000 miles||YES|
5. Tire Care and Maintenance Guide
Tire failure can result in serious damage and/or personal injury. To reduce the risk of tire failure we recommend the following:
- Maintain proper inflation pressure and do not use when under-inflated or over-inflated. Pressure should be set at the level recommended by the vehicle manufacturer.
- Wheel alignment and balancing should be checked at regular intervals.
- Do not overload. The maximum load carrying capacity is molded on the sidewall of the tire.
- Do not spin your tires excessively (wheel spin) and avoid driving over curbs, potholes, obstacles and edges of pavement.
- Never drive on smooth (bald) tires. By law, tires must be replaced when 2/32” (1.6mm) of tread depth remains, as indicated by the tread wear indicators molded into the tread grooves.
- Check your tires frequently for any scrapes, cuts, foreign objects, separations or bulges. If damage is found, do not attempt to dismount the tire yourself. Change damaged tire with the spare and contact your local authorized Radar Tires dealer immediately.
- Do not drive in excess of speed limits allowed by law or the maximum speed justified by driving conditions.
- To achieve proper even wear and gain maximum tread life, tire rotation at regular intervals is required.
- Request that your tire and rim assemblies are hand torqued with a calibrated torque wrench to the vehicle manufacturers specifications.
RADAR TIRES LIMITED WARRANTY – REST OF THE WORLD
Last updated: 12th July 2017
- This limited warranty applies to the original purchaser of a replacement Radar Tires passenger or light truck tire bearing the DOT mark and is not transferable.
- Eligible tires must be purchased new and used on the vehicle that they were originally installed on.
- Proof of purchase is required for all warranty claims.
- The tires must be the size, load index, and speed rating equivalent or an acceptable alternative as specified by the vehicle manufacturer.
WORKMANSHIP & MATERIALS WARRANTY
If a tire becomes unserviceable due to workmanship or material anomalies during the initial warranty period, which is one year from the date of original retail purchase of the replacement tires (purchase receipt required) or within the first 1.6mm of the original usable tread, whichever occurs first, the tire will be replaced to the owner free of charge. To receive consideration for warranty coverage, tires must be returned to an authorized Radar Tires dealer. Technicians designated by Radar Tires will make the final determination regarding qualification for Workmanship and Materials coverage on tires submitted to Radar Tires via authorized channels. If the tire is presented for ride related anomalies the warranty period is one year from the date of original retail purchase of the vehicle or purchase of replacement tires (purchase receipt required) or within the first 1.6mm of the original usable tread, whichever occurs first. The owner must pay for any associated service charges, including costs associated with mounting and balancing in both the aforementioned cases.
WHAT IS NOT COVERED
All warranties will be null and void if any of the following conditions are found to exist:
- Tires transferred from the vehicle on which they were originally installed.
- Tires acquired as used (tires purchased used, equipped on a pre-owned vehicle etc.)
- Tires used in any commercial application (i.e. tires used for taxi service, delivery etc.)
- Misapplication (insufficient Speed Rating, Load Index, undersized or oversized tires, etc.)
- Tires damaged from improper mounting/dismounting.
- Tires damaged from dealer/retailer services: mounting, dismounting, balancing, studding, tire rotation or wheel alignment.
- Passenger tires used on commercial vehicles or used in commercial applications.
- Tires in which anything other than air or nitrogen has been used as the inflation medium.
- Tires injected with liquid balancer or sealant or any other balancing/sealing material or insert.
- Tires which have been modified by the addition or removal of material or any tire intentionally altered to change its appearance.
- Tires which become unserviceable because of tire operation in excess of tire/wheel manufacturers’ specifications and recommendations, including spinning.
- Tires improperly repaired or with repairs not conforming to relevant Rubber Manufacturers Association standards, or with section repairs, or with a self-vulcanizing plug only or patch only.
- Tires which have been altered in any manner (recapped, retreaded, regrooved, additional siping, buffing, stud pin holes etc.)
- Tires used in racing or other competitive events, or in off-road applications.
- Multiple tires removed when only one tire can be claimed, or is suspect of a claim.
- Ride complaints after the first 1.6mm of tread wear.
- Tire complaints because of mechanical irregularities in the vehicle such as misalignment, defective brakes, defective shock absorbers or struts, or improper rims etc.
- Tires damaged by fire, chemical corrosion, vandalism, wrecks, chains, theft, run while flat, underinflated, overinflated or abused during servicing.
- Tires affected by flat spotting caused by improper transport or storage or hard braking/driving (showing as irregular wear).
- Tires which become unserviceable because of road hazard injuries (e.g., nails, glass, metal objects) or other penetrations or snags, bruises or impact damage.
- Tires with weather / ozone cracking over (4) four years from date of manufacture or date of purchase. Proof of purchase is required. Without proof of purchase the warranty will be four years from the manufactured date (DOT).
- Summer tires which develop surface cracks due to use in low ambient temperatures.
This warranty policy shall not apply to tires five (5) years or older from the date of manufacture or three (3) years or older from the original date of purchase. Adjustments will be made on a pro rata basis determined on tread wear and tire age.
- In order to be eligible for the limited warranty service, the owner must:
- Present the warrantable tire to an authorized Radar Tires dealer ideally from whom the original purchase was made.
- Present proof of purchase in the form of the original purchase receipt.
- Present all receipts to the authorized Radar Tires dealer reflecting all required services as recommended by the vehicle manufacturer. The costs related to mounting, balancing and any other service charges including applicable taxes are not covered under this warranty.
This warranty or any warranty stated or referred to herein is exclusive and in lieu of any other warranty regarding the quality of the tires, whether expressed or implied and remedies for breach thereof shall be limited to those specifically provided herein.
HOW TO MAKE A CLAIM UNDER THIS WARRANTY
The owner, when making a claim under the terms of this warranty, must present the tire along with proof of purchase to any authorized Radar Tires dealer. If further assistance or information is needed, please write to us on firstname.lastname@example.org
UHP SUMMER TIRES
Rubber compounds formulated for ultra-high performance summer tires can lose flexibility and may develop random surface cracks at temperatures below 7° Celsius. Therefore, extra care should be used in handling tires below this temperature. These compounds are optimized for maximum dry and wet performance in warm conditions. Special tread compounds in these tires will have decreased performance, such as lateral and braking traction, at temperatures below 7° Celsius or when driving on snow or ice. Therefore, it is recommended to install winter tires in these conditions.
WINTER TIRES AND ALL WEATHER TIRES
Standard tires (summer/all-season) may be effective in light snow conditions if driven with extreme care and caution. However, for winter use, you should install winter tires or all weather tires with the Three Peak Mountain Snowflake (3PMSF) symbol. During winter use, Radar Tires strongly recommends the fitment of 4 winter tires or 4 all weather tires. Please check your vehicle’s owner manual concerning winter tire size recommendation. If the winter tires have a lower speed rating than the original equipment tires, vehicle handling may be affected, and the vehicles maximum speed must be reduced to the winter tire speed rating. Radar Tires strongly recommends that studded tires be installed on all four positions. Installing studded tires only on the front positions of any vehicle, including a front wheel drive vehicle, may cause adverse handling characteristics.
Always refer to the vehicle owners’ manual with respect to specific safety and operating information relating to the vehicle. Damaged Run-flat tires or Run-flat tires that have experienced a loss of pressure should immediately be replaced with another Run-flat tire of identical size and Service Description (Load Index and Speed Symbol). Run-Flat tires have been developed based on the specifications of the vehicles on which they are mounted. Accordingly, Run-Flat tires may only be mounted on vehicles specifically manufactured to accommodate Run-Flat tires. Run-Flat tires must be mounted in conjunction with a functional Tire Pressure Monitoring System (TPMS). The mounting of tires and installation of the Tire Pressure Monitoring System (TPMS) should be carried out by an authorized dealer.
The tires fitted to your vehicle as original equipment were tested and approved by the vehicle manufacturer and the tire manufacturer and take into account all aspects of the vehicle’s operation. Changes in the tire size, type or construction should not be made without seeking advice from the vehicle or tire manufacturer or an authorized Radar Tires dealer since unapproved tires on your vehicle could adversely affect steering, handling, braking and traction. The tire information (tire size, load index and speed symbol) as found on the vehicle placard or in the owner’s manual should always be followed when replacing tires. It is strongly recommended that tires be mounted in sets of four with the same tread type. Our tires should not be mixed with other tire brands. It is necessary to follow this procedure because different tire constructions have different handling characteristics. Tires on the same axle must be the same manufacturer, brand, tire size, load index, speed rating and part number. When changing only two tires on a vehicle which is homogeneously fitted (four tires of the same tire size), fit the new tires on the rear axle. This applies to all vehicles regardless of their drive axle. (Front or Rear Drive). On all wheel drive or four-wheel drive vehicles the tires must always be replaced in sets of four. When replacing tires on light truck vehicles, you should always follow the vehicle manufacturer’s recommendations. Passenger and light truck tires are not interchangeable, due to differences in their pressures and load carrying capacity.
P-Metric and Euro-metric Interchangeability: Euro-metric (Example: 225/45R17) tires have a load index which is equal to or greater than that of the same size P-metric (Example: P225/45R17) tire. Therefore, they have the same or higher load carrying capacity at the maximum rated inflation pressure. Always check with your tire dealer to be sure of the exact interchangeability to maintain proper vehicle dynamics. Please be aware that it is important that, before fitting the suggested tires, the fitment is allowed according to the vehicle handbook/technical specification of the vehicle, and any relevant homologations/regulation requirements. Radar Tires does not express any view as to the compatibility of the wheel/tire combination with the technical specifications for the chassis and vehicle. To maintain proper vehicle dynamics and load carrying capacity, replacement tires must always have a load index and speed symbol equal to or greater than those fitted as original equipment. When making plus size fitments, you should consult with the dealer regarding any suspension or braking system modifications which may be recommended for the vehicle.
As a minimum, tires (including the spare tire) should be examined and air pressure checked monthly and always prior to long trips. They should also be examined if you strike any unusual object on the road. Tires showing bulges, cracks, cuts, penetrations or uneven wear must be dismounted and examined by an authorized Radar Tires dealers and replaced if necessary. Our tires have tread wear indicators in the tread grooves which show up when the remaining tread depth has worn down to approx. 1.6mm. At this point, your tires must be replaced because they are illegal and dangerous. The mere passage of time (age) does not cause tires to deteriorate, but rather exposure to outside forces. Such outside forces can include, but are not limited to: road hazards, punctures, improper repairs, misalignment, under inflated operation, over inflated operation, excessive heat caused by over-deflected operation, over-loaded operation, excessive exposure to ozone, improper storage conditions, etc. Tire companies can only have an impact on a few of these exposures. Tire companies add antioxidants and antiozonants (anti-degradation compounds) to minimize degradation. Radar Tires believes that since there is no way to accurately predict what outside forces a tire will be exposed to, there is no scientifically supportable age limit that can be set for tires. To avoid cosmetic damage, use a mild soap solution to clean sidewalls and rinse off with low-pressure tap water. Never apply cleaners or dressings to enhance sidewall appearance to avoid removal of antioxidants/antiozonants which are intended to prevent oxygen/ozone degradation. The removal of antioxidants/antiozonants may degrade the rubber and can lead to sidewall cracking. Use of high-pressure sprayers (pressure washers) may cause sidewall damage.
Radar Tires recommends that you follow the tire rotation procedure as defined in your vehicle owner’s manual. If there is no procedure, Radar Tires recommends tire rotation every 8,000 to 10,000 km (5,000 to 7,000 miles) to optimize your tire wear.
Punctures caused by nail holes, glass or other cuts located in the tread area of our radial tires may be repaired if the diameter does not exceed 5mm (1/5”). The repair material used must seal the inner liner and fill the injury to be considered a permanent repair. Rubber Manufacturers Association and industry approved repair methods include a combination of plug and patch; chemical or hot vulcanizing patches, and head type plugs, all applied from inside the tire. A self-vulcanizing plug repair may be used only in conjunction with a patch repair, but not by itself. Plugs may cause further damage to the tire, they are not always airtight and the plug may fail. If a tire puncture exceeds 5mm (1/5”) or is located in the shoulder or sidewall deflection areas, the tire must be replaced. Never resort to tubes (in tubeless tires) or sleeves or large thick patches which can upset the balance and may result in a sudden failure at highway speeds and high operating temperatures.
Radar Tires does not endorse:
- The use of tire sealants in tires to repair, even temporarily, a puncture;
- The repairing of V, W, Y or Z Speed Rated tires;
- The repairing of Run-Flat tires.
WARNING: Driving on an improperly repaired tire is dangerous, as the tire can suddenly fail, which can lead to an accident and serious personal injury or death.
Should you need to store tires after removal from a vehicle (as in the case of winter tires), they should be stored in a cool, dark, dry place. To protect your tires from damage related to: heat, water, ozone and direct sunlight, it is suggested you place them in opaque, waterproof containers (e.g., black plastic bags).
TUBES IN TUBELESS TIRES
Under no circumstances are tubes to be used in our tires marked “Tubeless”. This includes tires that have been repaired. If the tire’s pressure retention ability has been affected, so as to necessitate a tube being installed, the tire must be replaced.
Whenever new tires are installed on your wheels, new tire valves of the correct type must be installed. During your routine tire inspection, verify that all your valves have proper valve caps. Replace as necessary, since the valve cap is also a seal against pressure loss.
TIRE DISMOUNTING AND MOUNTING
Tire fitting must be carried out by tire-fitting professionals who have the proper tools and equipment to perform the task correctly and safely. Your tires should be mounted or dismounted, or inflated using ETRTO/JATMA/Rubber Manufacturers Association procedures or the vehicle manufacturers’ recommendations. Your wheels should be in good, clean condition. Wheels should be inspected for distortion, dents, cracks, rust and foreign matter, and be replaced as necessary. Never exceed 40 PSI when seating beads.
TIRE/WHEEL ALIGNMENT AND BALANCING
Tire/Wheel alignment specifications are issued by your vehicle manufacturer and your vehicle must be kept within these tolerances. You should have your alignment checked annually or whenever you notice any irregular wear or vibrations.
Tire/Wheel assemblies should be balanced each time a tire is fitted to a wheel.
Tire/Wheel alignment and balancing are important for safety and maximum performance and mileage from your tires.